Prices shown in Singapore Dollar (SGD) inclusive of Goods & Services Tax (GST) of 7%.

Reseller User Guide

Note:
  • Please whitelist our domain: @WRS.COM.SG in your email client / spam filter. Our communication will primarily be done using email.
  • For matters related to Sales and your account, please see "Contact Us / Feedback" below.
  • If you are facing difficulty in using our website, please email [email protected] or call our helpline (available on Mon-Fri from 9am to 5pm) at 6360 8666.

Introduction

This guide is meant for Tour Agency and their Associate(s). It outlines the interaction with WRS Reseller Portal, for purchase of WRS products, collection of tickets and its consumption at the parks, rides, dining and shows.

Content

01. Account Registration
      1.1 Tour Agency Account
02. Account Administration
      2.1 Forget Password
      2.2 Sign-in / Sign-out
      2.3 Change Password
      2.4 Change Account Email / Add or Change Billing Address
03. Contact Us / Feedback
04. Stored Value and Credit Balance
      4.1 My Stored Value / Credit Balance 
      4.2 Top-up Stored Value / Pay-up Credit Balance
05. Purchase Product(s)
      5.1 Add Product to Shopping Cart
      5.2 Review Shopping Cart
      5.3 Checkout
      5.4 Payment
      5.5 Reserve Order
06. Collection Note
      6.1 Send Collection Note from your Order
      6.2 Send Collection Note from Ticket Bank
      6.3 Send Collection Note from Ticket Bank (Split Collection Note by Individual Ticket)
07. Collection of tickets
08. Admission to parks
09. Dining at restaurants
10. Taking Rides (Tram and Boat rides)
11. Watching shows
12. Cancellation, Return and Refund Policy
13. GST Claim
14. Cutoff Time

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01. Account Registration

Note:

  • You need an account to purchase products from WRS Reseller Portal.

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1.1 Tour Agency Account

Tour Agency must apply for an account through our Sales Account Managers.

To apply, email our Sales Account Managers at [email protected]

Once your account have been setup, you will receive an "TA Invitation Email" to reset your password.

Follow the instruction in that email, once you have reset your password, you can proceed to sign-in to Reseller Portal.

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02. Account Administration

2.1 Forget Password

Note:

  • Password recovery email's link will only be valid for 30mins.

To recover your password,

  • Go to Reseller Portal
  • In the "Returning Customer" section, click on "Forget Password?" link.
  • Enter your registered email address.
  • Click on "Recover" button.

You will receive an "Password recovery" email.

Follow the instruction on that email and click on the link given.

Enter your new password and click on "Change" button.

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2.2 Sign-in / Sign-out

To sign-in,

  • Click on "Sign-in" link.
  • In the "Returning Customer" section, enter
    • Email - Your registered email for that account.
    • Password - Your password.
  • Click on "Sign-in" button.

To sign-out,

  • Click on "My account".
  • Click on "Sign-out" link on the "My Account" menu.

You will be returned to the Sign-in page (You will see a message that you are successfully sign-out).

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2.3 Change Password

To change password,

  • Sign-in to Reseller Portal
  • Click on "My account".
  • Click on "Change Password" link on the "My Account" menu.
  • Change your password.
  • Click on "Change" button.

You have to use your new password on your next sign-in.

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2.4 Change Account Email / Add or Change Billing Address

Note:

  • To change Account Email, please email your Sales Account Manager.

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03. Contact us / Feedback

Note:

  • For urgent matters, please call your Sales Account Manager directly.

To contact us,email to

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04. Stored Value / Credit Balance

Using Stored Value to purchase is highly recommended.

Note:
  • Associate will not be able to purchase if there is no Stored Value / Credit Balance in the Tour Agency Account.

Stored Value / Credit Balance allows,

  • You to purchase without having to go through credit card payment process.
  • Your Associate(s) to purchase using your account

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4.1 My Stored Value / Credit Balance

To view your Stored Value / Credit Balance,

  • Sign-in to Reseller Portal
  • Click on "My Account"
  • Under "My account" menu, click on "Stored Value" / "Credit Balance".

All the transaction with your Stored Value / Credit Balance will be recorded.

  • Top-up / Pay-up
  • Cancelled Order will have its payment returned to Stored Value / Credit Balance. (e.g. You reserved an Order, paid using credit card payment but later decided to cancel. The paid amount will be credited to Stored Value / Credit Balance.)
  • Edited Order will have its payment excess returned to Stored Value / Credit Balance (e.g. You reserved an Order worth $10 but later edited to worth $8, the $2 will be returned to Stored Value / Credit Balance)

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4.2 Top-up Stored Value / Pay-up Credit Balance

Note:
  • If Top-up is paid by Telegraphic / Wired / Interbank Transfer or Cheque, Top-up value will only be reflected after our Finance confirms that your payment transaction is completed.

To top-up Stored Value / pay-up Credit Balance,

  • Sign-in to Reseller Portal
  • Click on "My Account"
  • Under "My account" menu, click on "Stored Value" / "Credit Balance".
  • Click "Top up" or " Pay up"
    • For Top-up, select the the desired quantity in interval of $1,000/-, minimum $5,000/-
    • For Pay-up, enter the desired value, up to $5,000/-
  • Add to cart
  • Perform Checkout (see checkout guide)

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05. Purchase Product(s)

Note:
  • You have 20 mins to complete an Order. Countdown will start from the first product you add to cart.
  • An order can only have one Visit Date. All Visit Date selection will be fixed to the Visit Date of the first product added to the cart.

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5.1 Add Product to Shopping Cart

To add product to cart,

  • Click on Category link
  • Click on "Add to cart" for the desired Product
  • Select Options, where applicable (e.g Visit Date, Timing)
  • Enter the Quantity
  • Click on "Add to cart" button

You will see a message where it will inform you that the product have been added to cart.

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5.2 Review Shopping Cart

To review shopping cart,

  • Click on the shopping cart icon located on the top right corner of the page
  • Check that the items shown are correct
    • Product Description
    • Product Options (e.g. Visit Date, Timing)
    • Unit Price
    • Quantity
  • Check Order Instruction is correct
    • Save to Ticket Bank
      • This option will save all your purchased tickets to Ticket Bank. ( Note: You need to create Collection Note and send it to your Guest, when and where required.)
    • Send Collection Note to Customer
      • This option will allow you to create a collection note for all the tickets in the order and send to your customer (recipient of collection note)
  • Check Stored Value / Credit Balance usage
    • Click "Apply" to use, where applicable
    • If wishes to remove Stored Value / Credit Balance applied, click "Remove"
  • Check Order Summary
    • Order Total
    • Amount Payable
  • Once all information is correct, click on either,
    • " Checkout" button
    • " Reserve Order" button ( Note: This option will not be available if you apply Store Value / Credit Balance.)

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5.3 Checkout

Note:
  • Confirmed order will NOT be refunded.
  • Unused tickets will NOT be refunded unless due to reasons stated in WRS Terms and Conditions. Refund of such will not be automatic and must be raise by Tour Agency with their respective Sales Account Manager and is subjected to a case-by-case basis review and approval.

To checkout,

  • Select Billing Address
    • To add new billing address, please contact your Sales Account Manager.
  • Select Payment method (For more detail on payment, see " 5.3 Payment".)
    • Payment method(s) available may vary depending on customer's location and product(s).
    • When there is only one payment method available to you, you will not need to select payment.
  • View / Enter Payment Information, where required
    • Depending on the payment method selection, there may be addition payment information that is required to enter or payment instruction for you to perform.
  • View / Update Order Instruction
  • Click on "Confirm order" button

Once you click "Confirm order" button, if your order requires payment (where there is Amount Due) and payment is via...

  • Credit Card, you will be redirected to eNets Payment Page (external site)
  • Telegraphic / Wired / Interbank Transfer, you will be shown the additional payment instruction to perform.

You will be redirected to the order's detail page.

Once your order is paid, we will process your order (Order Status: Processing) and will take up to a few minutes depending on the number of tickets purchased.

Order detail page will continue to refresh and update you with your order status. It is not necessarily to wait on the Order Detail page for your order to complete.

Once your order is completed, you will receive an "Order Completed" email.

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5.4 Payment

5.4.1 Pay by Credit Card

Note:

  • We will verify your payment with eNets, which will usually take 1-3mins.
  • If your card used at eNets Payment Gateway does not match the Card Type selection, it will fails.

To pay by credit card, on checkout,

  • Under Payment Method select "Credit Card"
  • Under Payment Information, select your "Card Type"
    • If there is no Card Type for your card, select "Others"

After you clicked on "Confirm order" button, you will be redirected to eNets Payment Gateway to complete your payment.

Once you have completed your payment, you will be redirect to our "Order Placed" page.

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5.4.2 Pay by Wired / Interbank Transfer and Remittance

Note:

  • Our Finance will verify your payment with our Banks, for local bank to bank, which will usually take 1 working day otherwise it can take up to 7 working days.
  • It is not recommended for time sensitive orders.

To pay by Wired / Interbank Transfer and Remittance, on checkout's Payment Method,

  • Select "Wired / Interbank Transfer and Remittance"

You will be show payment instruction on the Payment Information section.

After you have click on "Reserve order" or "Confirm order" button, you can print the order detail, which will contain the payment instruction. Follow those instruction to complete your payment.

After you have completed your payment, you can visit the Order Detail link given to view the status of your order.

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5.5 Reserve Order

Note:
  • Reserved order will be automatically cancelled on 3pm of the order's Visit Date.
  • Confirmed order will NOT be refunded.
  • Unused tickets will NOT be refunded unless due to reasons stated in WRS Terms and Conditions. Refund of such will NOT be automatic and must be raise by Tour Agency with their respective Sales Account Manager and is subjected to a case-by-case basis review and approval.

To reserve order,

  • Click on "Reserve order" button.

You will be redirected to the order's detail page.

Your order will be reserved (Order Status: Reserved), no payment is required. No ticket(s) are generated. Only reservation have been place for the product(s) in your order.

You will receive a "Order reserved" email.

You have up till the Visit Date's cutoff time to decide if you want to confirm your order.

For reserved order you can

  • Edit
  • Cancel

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5.5.1 Edit Reserved Order
Note:
  • When you click on "Edit" for the order, the order being edit is cancelled with payment refunded to Stored Value / Credit Balance.
  • All reservation will be transferred to the new order.
  • If you did not "Reserve order" or "Checkout" the new order, all reservation for the original order and the current on the shopping cart will be released.
  • Adding quantity or new product are still subjected to availability.
  • You have 20 mins to complete the new order.

To edit reserved order,

  • Sign-in to Reseller Portal.
  • Under "My account" menu, click on "Order History".
  • Click on "Detail" link to view the reserved order.
  • Click on "Edit order".
  • Your reserved order will be cancelled with all reservation transferred to the shopping cart.
  • To change existing item quantity,
    • Update new quantity
    • Click on "Update shopping cart" button
  • To change add new product,
    • Click on "Continue shopping" button
    • Add product to cart

Once you have complete the changes, proceed to review your Shopping Cart and Checkout.

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5.5.2 Cancel Order
Note:
  • You have up to 3pm of the Order's Visit Date to cancel an order.
  • Cancelled order's payment will be credited to Stored Value / Credit Balance, where applicable.

To cancel order,

  • Click on "Cancel order" button

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06. Collection Note

6.1 Send Collection Note from your Order

To send collection note straight from your order, you need to select Order Instruction: "Send Collection Note to Guest".

Once your order is completed,

  • Click on "Send Collection Note"
  • Enter Recipient's Name, Mobile and Email
  • Enter Tour Guide's Name, Mobile and Email, where applicable
  • You will print and give this to your Guest.
  • Enter Tour Leader's Name, Mobile and Email, where applicable
    • If you want to print a copy, click on "Print" button
    • If you want to email a copy to Guest, Click on "Send"
      • Guest will receive an "Collection Note" email.

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6.2 Send Collection Note from your Ticket Bank

To create collection note,

  • Sign-in to Reseller Portal
  • Click "Ticket Bank"
  • Select tickets and enter the quantity for the collection note
  • Enter Recipient's Name, Mobile and Email
  • Enter Tour Guide's Name, Mobile and Email, where applicable
  • Enter Tour Leader's Name, Mobile and Email, where applicable
  • If you want to print a copy for your guest, click on "Print" button
  • If you want to email a copy to guest, click on "Send"
    • Guest will receive an "Collection Note" email.

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6.3 Send Collection Note from your Ticket Bank (Split Collection Note by Individual Ticket)

To create collection note,

  • Sign-in to Reseller Portal
  • Click "Ticket Bank"
  • Select tickets and enter the quantity for the collection note
  • Enter Recipient's Name, Mobile and Email
  • Enter Tour Guide's Name, Mobile and Email, where applicable
  • Enter Tour Leader's Name, Mobile and Email, where applicable
  • Check "Split into 1 Ticket Per Collection Note"
  • Click on "Save"
    • Guest will receive an "Collection Note" email.

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07. Collection of tickets

To collect your physical tickets, you can either,

  • Scan your collection note at the Ticketing Kiosk. (Recommended)
  • Present your collection note over the Ticketing Counter.

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08. Admission to parks

8.1 Individual Entry

Present your physical ticket to enter our parks.

8.2 Group Entry

No group entry available.

8.3 Re-entry

Note:

  • To be allowed re-entry, when existing the park, please get a chop from our Service Staff at the gates.

Present your chop when re-entering the park.

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9. Dining at restaurants

9.1 Individual Entry

Present your physical ticket to enter for dining.

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9.2 Group Entry

Note:

  • All guests must be present to be admitted for dining.
  • It is highly recommend that you collect your tickets for admission to the park, rides and show while your Guest are having their dinner.

Present delivery order to enter Guest(s) for dining.

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10. Taking Rides (Tram and Boat rides)

10.1 Individual Entry

Present your ticket to boarding rides.

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10.2 Group Entry

Note:

  • All your guests must present to be boarded for rides.

Present your boarding order (use your collection note to collect boarding order over the Ticketing Counter or Kiosk) to board your guest for rides.

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11. Watching Shows

11.1 Individual Entry

Present your ticket to enter for show.

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12. Cancellation, Return and Refund Policy

Please refer to Cancellation, Return and Refund Policy.

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13. GST Claim

Completed Order have a "TAX Invoice" number. You can use that for your GST claim.

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14. Cutoff Time

Reserved order - All reserved orders will be cancelled at 3pm of the Visit Date for that order.

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