1. Opening Tour Agency Account
2. Mode of Payment
3. Night Safari Date & Time Slot Tickets
4. Night Safari Open Dated Tickets
5. Other modes of Onsite Redemption
6. Purchase of Tickets
7. Cut-off time / Confirming Bookings (Order)
8. Amendments / Changes to your order
9. Cancellation
[ Go to top ]
All WRS Registered Travel Agents will be given access to the TA Reseller Portal through prior registration. All WRS Registered Travel Agents will receive an invitation through their registered email.
[ Go to top ]
Once online registration is completed, you can start purchasing WRS products. Purchases can be made for all our parks via credit card or stored value account.
Products available for sale are:
[ Go to top ]
[ Go to top ]
Credit cards (Visa, MasterCard and AMEX) or draw down from Stored Value Account.
[ Go to top ]
For first time setup, funds can only be deposited through bank transfers or by cheque.
Subsequent top-ups can be made using credit card (Visa, MasterCard and AMEX), local bank transfer, local bank cheque or overseas telegraphic transfer.
Your account balance will be updated within 1-3 working days, once payment has been cleared.
[ Go to top ]
The minimum initial deposit amount is S$5,000.
Subsequent top-ups are also set at S$5,000 per top-up at $1,000 increment.
[ Go to top ]
There is no limit on the frequency of your top-ups.
You may consider depositing a bigger sum to cut down the top-up frequency and to prevent any disruption to the online purchasing process.
[ Go to top ]
[ Go to top ]
Your existing credit facility with WRS will be extended to online bookings as well.
You can allocate a proportion of your total credit limit to your TA reseller portal account to facilitate the purchases made on that platform.
Bookings made through the WRS Web Reseller Portal will be invoiced to you, similar to your current payment arrangements.
[ Go to top ]
There are 3 daily admission timings to choose from:
[ Go to top ]
Yes, as long as the timeslots are available at the time of booking.
[ Go to top ]
We have taken into consideration historical trends of peak attendance at Night Safari, and made provisions for each timeslot to maximise capacity without compromising the safety of our guests.
For big groups, please contact the WRS Sales Team for assistance.
[ Go to top ]
No. Timeslot availability will only be shown when you are making your purchase online.
[ Go to top ]
Show seats will continue to be available on a first-come-first-served basis.
We will increase frequency to 4 shows per night (starting 1 December 2015).
[ Go to top ]
Guests can choose to dine at one of the F&B outlets or browse the retail stores for souvenirs.
All Night Safari F&B and retail outlets open from 5.30pm to 12.00am nightly.
[ Go to top ]
[ Go to top ]
Guests can choose to dine at one of the F&B outlets or browse the retail stores for souvenirs.
You can purchase Night Safari tickets 1 month prior to actual date of visit.
[ Go to top ]
There is ample time to experience the park, even with a 9.15pm entry time so ticket prices will remain the same regardless of time of entry.
[ Go to top]
For Phase 1, only 9.15pm tickets will be offered with 1 month validity.
The earlier timeslots of 7.15pm & 8.15pm are valid only for the date that they have been booked for.
[ Go to top ]
For Phase 1, the 9.15pm tickets will only be offered with one month validity.
[ Go to top]
The FOC policy remains unchanged for redemption of complimentary ticket for Tour Leader.
[ Go to top]
Prices are the same for both online purchases and via booking through Sales Hotline.
[ Go to top ]
Yes. All purchases will count towards total annual sales for each TA.
[ Go to top ]
WRS will continue to accept Exchange Order for ticket purchase onsite but this will gradually be phased out.
Should you miss the 3pm cut-off time, booking of timeslots can only be made at Night Safari Ticketing Counters 1 and 2 from 5.30pm on the date of visit.
Kindly take note that onsite purchase of Night Safari tickets is subject to availability of timeslots, and is on a first-come-first-served basis.
[ Go to top ]
Please whitelist email from domain wrs.com.sg. To whitelist, please follow the guide below;
[ Go to top]
There is no cut off time as long as the tickets are available.
For those who have made prior purchase, you can make your final changes by 3pm on date of visit. All changes made after 3pm on date of visit will be subject to cancellation charges.
[ Go to top ]
Additional purchases can be made onsite on date of visit, subject to availability.
You may also contact the WRS Sales Team for assistance.
[ Go to top ]
(For Travel Agent only) You are allowed to make changes up to 3pm on the date of visit. All changes made after 3pm on date of visit will be subject to cancellation charges.
All refunds will be credited as "Stored Value" to the Master Account for future purchases.
[ Go to top ]
Please be advised that all bookings will be considered confirmed and charged accordingly at 3pm on date of visit.
In instances where there is a possibility of any group/guest being delayed, we recommend releasing your booking before 3pm so you do not incur any penalty.
You can make another booking online or onsite once the group/guest has confirmed their visit date/time.
[ Go to top ]
We regret that onsite amendments to bookings are not available.
Any exception granted for earlier admission into the park will be based on the situation onsite, and will be at the discretion of park management.
[ Go to top ]
Please note that all purchases made are deemed confirmed. Payment will be deducted.
You can make changes with no charge up to 3pm on the date of visit. All changes made after 3pm will be subject to cancellation charges.
For changes made before 3pm on date of visit, all refunds will be credited as "Stored Value" to the Master Account, and can be used for future purchases.
[ Go to top ]
[ Back to Help ]